Refunds

1.1 NON-DEFECTIVE PRODUCTS - YOUR RIGHTS TO ‘COOL OFF’
Save for certain exceptional cases (as listed below), you are entitled to cancel any purchase made via this Website within 7 days after your receipt of the product and to obtain a full purchase price refund, subject to being charged by the seller thereof for the return of the product (which, in the case of a product sold by Candylwood, must occur by following the returns procedure set out in the ‘Arranging Returns’ section below). Note that although you are entitled to ‘cool off’ and cancel your purchase as aforesaid, you must return the product in the condition you received it.
EXCEPTIONS: the ability to cancel purchases of non-defective products as set out above will NOT apply in respect of the following types of products:
•Books, magazines, newspapers and periodicals;
•Audio or video recordings (ie CD’s or DVD’s) or computer software (ie computer games) which have been opened/un-sealed;
•Foodstuffs, beverages or other goods intended for everyday consumption
•Products which by reason of their nature cannot be returned (which include eBooks, eMagazines, electronic Vouchers, and for hygiene reasons, iPods).

You will only be entitled to a refund in respect of the exceptions listed above in the event and to the extent that any such refund is provided for under the express provisions of this Refund Policy herein below.

1.2 LATE DELIVERY
If a product purchased is not delivered within the agreed delivery period, or where no specific period was agreed, within 30 days after having purchased the Product, the ECT Act entitles you to cancel such sale on 7 days notice to the seller of such product, the functionality for giving such notice being provided on the ‘my orders’ webpage of the Website.
Should a product purchased be unavailable, the seller thereof must notify you and issue a full refund within 30 days after such notice.

 

   
Sharron Toop (c) 082 295 6064 Megan Clausen (c) 083 556 6945